Shipping & Returns | Free Shipping Over $60 & Free Returns | Bravado Designs Canada

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Shipping and Returns

START A RETURN

Our Covid-19 Response

Please note that processing times may be a little longer than usual as a result of an increase in online orders. Be assured that the health and safety of our customers and employees are always top of mind for us. As such, we’re working with our warehouse and delivery partners to implement proper handling, inspection and processing of orders and returns in the safest manner possible.

For more information on shipping and returns, make sure to reference our Shipping and Return rules below.

If you have any questions about orders, shipping, returns and/or products, please contact us at 1-800-590-7802. We'll be happy to help you Monday to Friday (9AM to 5PM EST). If it's after business hours, don't hesitate to send us an email at: customerservice@bravadodesigns.com

What are your shipping fees?

$5 flat fee for all orders under $50. Shipping fee is non-refundable.
Free shipping for all orders over $50.


How long does delivery normally take?

Please allow 4-10 business days (excluding weekends and holidays) to receive your order. For rural locations, allow up to 20 business days. Shipping rates subject to change.


How to Return an Item:

  1. On our Start A Return page, enter your order ID and postal code, or your email.
  2. Select the items you want to return and print the return label generated along with your return slip.
  3. Pack up the item(s) along with the return slip – you can use the original shipping bag.
  4. Affix the return label on the outside of the package, ensuring to cover up any old labels.
  5. Drop off your package at a Canada Post location near you.

What needs to be included in my return?

Along with the products you'd like to return, a return slip must be included. Your return slip can be generated here.


What is eligible for return?

Bras and camis may be returned within 45 days of placing the order. Any products returned should be unworn and unwashed, in like-new condition and in its original packaging. For hygienic reasons, bras and tanks returned to us that are not in like-new condition will be sent back to you without reimbursement.


What is not eligible for return?

Items that are marked final sale cannot be returned. For hygienic reasons, nursing pads, underwear and items offered as a gift with purchase cannot be returned.


How do returns work for products purchased during a BOGO or tiered promo?

Any item from a bundle promotion (e.g. BOGOs, tiered promos) can be returned, however the refund value will reflect the promotional discount based on the number of remaining items in your order.


How do returns work for products purchased with promotional codes?

Refunds issued for items purchased with a promotional code will reflect the amount that was spent after the discount.


How do I return/exchange a gift?

If you received a gift that does not suit your needs, please contact our Customer Service team before returning any bras through the mail. They will be able to initiate the return process and provide further assistance.


Who pays for return shipping?

Return shipping is free - download your free return label here.


How can I exchange a product that has a defect?

Bravado Designs will replace a manufacturer’s defect on any of our products within 45 days of purchase. This may include, but is not limited to, nursing B-clips, stitching, fabric, or trims. Products that are damaged through normal wear and tear or through a reasonable period of wear do not qualify for a return. Defective products will be evaluated by our Quality Assurance Department. Any product received that is deemed not to be a manufacturer’s defect (e.g. stained or damaged through normal wear and tear) will be sent back to you as-is without reimbursement.


Can I exchange my bra for another size/colour/style?

At this time, we do not process exchanges, however, qualifying items can be returned to us for a full refund and re-ordered. A new order can be placed directly on our website, or simply contact our Customer Service team through phone, email or live chat. Our Certified Fitters will ensure we get you in the right fit!


When will I receive my refund?

Please allow 3-4 weeks to complete the processing of returns and refunds, and it may take up to 10 days for the refund to appear on your card. Bravado Designs reserves the right to evaluate all returns before issuing a credit.